Complaints

Communicating with School

We are committed to working in partnership with parents and carers to support your daughter’s education and wellbeing. Clear, respectful communication is central to maintaining positive relationships and ensuring the best outcomes for your daughter.

Positive Communication

We ask that all communication with staff is kind, respectful, and considerate. This helps us work together constructively and ensures everyone is treated with dignity.

School hours are 8:15am–4:15pm during term time. We aim to respond to enquiries within two working school days, allowing time to review matters carefully and provide a considered response. Some issues may require further time, and we appreciate your patience while this takes place. Please note that staff are not expected to respond to emails during evenings, weekends, or school holidays. Where possible, we encourage the use of scheduled emails to help support staff wellbeing.

Safeguarding Concerns

If you have a safeguarding concern about a student, please contact the appropriate agency immediately.

• Emergency: Call 999
• Child welfare concerns: Lancashire Social Care – 0300 123 6720

How to Contact the School

Phone

Call reception and speak to Mrs Sarantitis, our school receptionist, who will record your query and pass it to the appropriate member of staff.

Email

General enquiries: enquiries@penworthamgirls.lancs.sch.uk

Email addresses for specific staff can be found on the school website.

Meetings

Meetings with staff must be arranged in advance, as staff may be teaching or in meetings during the school day.

Working in Partnership

We enjoy strong and positive relationships with parents and carers, based on mutual trust and respect. Should any concerns arise, the school will work in line with the South Ribble Parental Cooperation Policy to ensure matters are addressed collaboratively and appropriately.

We recognise and value the vital role that parents and carers play in supporting their daughters. By working in close partnership with families, we aim to ensure that every girl is supported to achieve her full potential, feel a strong sense of belonging, and thrive academically, socially, and personally during her time at school and beyond.

We care about what you think.

The Policy of this School is to work in partnership with parents/carers and the wider community. Therefore any person, including members of the public, can make a complaint. We try hard to do our best for all our pupils/students. Your views help us plan for the future. We like to know when things are going well. We also want parents/carers to tell us about their worries, concerns or complaints as soon as possible. It is much easier for the school to sort out a recent problem than something that happened some time ago.

To view our Complaints Policies, Procedures and Forms, please visit the School Policies page: